To begin your vet consultation, refer to the booking confirmation email you would have received on your registered email address. Click on the link provided in the email to join the session.

The doctor will ask you questions and visually examine your pet on the video call. We recommend that you keep your camera on and have your pet be within the frame for the doctor to clearly see and guide you on next steps.

Once your session with the vet is complete, we’ll share a post consultation kit with you, which will include all the medical records, prescription, and treatment plan for your reference.

Yes, it is recommended to keep the pet available in the same room and be ready to help the vet examine visually if needed.

We recommend that you visit a clinic or a hospital in case of an emergency where it is required for a doctor to physically treat your pet in a time sensitive way.