Terms and Conditions - Thepetcare

Terms & Conditions

Welcome to thepetcare.in. The following are the rules (“Terms”) that govern use of the thepetcare.in Web site (“Site”). By using, adding information, or visiting the Site, you expressly agree that you have read, understood and are bound by the terms and conditions set out herein and all applicable laws and regulations governing the Site, including but not limited to any additional or amended terms or condition as applicable from time to time, regardless of how you subscribed to or use the services.

Authorized Site Visits

You agree that you are only authorized to visit, view, and retain a copy of pages of this Site for your own personal use, and that you shall not duplicate, download, publish, modify, scrape, or otherwise distribute the material on this Site for any commercial use, or for any purpose other than as described in these Terms.

Registering with Thepetcare.in

In order to take advantage of certain features on the Site, you may be required to register with The Pet Care. For example, you may be required to register with The Pet Care if you want to set up a “My Profile” on The Pet Care, where you can view a record of your contributions in the form of articles, ratings, blogs, feedback, get email alerts, etc.. You may also be required to register with The Pet Care if you are a business owner, or want to respond to certain comments by users, or participate in any contribution towards the Site. The Pet Care’s use of any personal information that you provide to The Pet Care.in during any registration process is governed by The Pet Care’s privacy policy.

Authentication Service

The Pet Care may permit You to register for the Website through certain third party services, such as Facebook Connect and Google (“Authentication Service”). By registering for the Website using an Authentication Service, you agree that The Pet Care may access your account information from the Authentication Service and you agree to any and all terms of use of the Authentication Service regarding your use of the Website via the Authentication Service. You agree that any Authentication Service is a Reference Site and you are solely responsible for your interactions with the Authentication Service as a result of accessing the Website through the Authentication Service.

The Pet Care.in only collect your Personal Information to conduct its business and to enable itself to deliver and improve its Services.

The Pet Care will only disclose your Personal Information in accordance with this Privacy Policy.

If you decline to submit personal information to us, then we will unfortunately not be in a position to provide the Services to you.

Any of your information which you provide when you use The Pet Care.in in an unencrypted manner and/or to an open, public environment or forum including (without limitation) any blog, chat room, albums, community, classifieds or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy.

Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments. The Pet Care is not liable to you or any third party for any damages that you or any third party may suffer howsoever arising from your disclosure of Personal Information in any public environment. You accordingly disclose information in a public environment at your own risk.

The Pet Care Account

If you register for a The Pet Care account, you will be allowed to save and personalize The Pet Care content, receive, add, and view comments/dog-blog/ratings from existing and future features provided by the The Pet Care system, and post ratings and articles about The Pet Care businesses and other user articles. By having an account with The Pet Care, you agree to take full responsibility for maintaining the confidentiality of your account user name, password, and all related activity that occurs under your account user name. If you violate these Terms, The Pet Care may, at its sole discretion, terminate your accounts, remove or modify any account-related content or access (including, but not limited to, articles, and user profile information), or take any other action that The Pet Care believes is appropriate.

Access and Interference

You agree that you will not use any robot, spider, other automatic device, or manual process to monitor or copy our pages or the content contained thereon or for any other unauthorized purpose without our prior expressed written permission. You agree that you will not use any device, software, or routine to interfere or attempt to interfere with the proper working of the Site. You agree that you will not copy, reproduce, alter, modify, create derivative works from, or publicly display any content (except for your own personal, non-commercial use) from our Web site without the prior expressed written permission of The Pet Care.

Unauthorized Use of the Site

Illegal and/or unauthorized uses of the Site, including, but not limited to, unauthorized framing of or linking to the Site or unauthorized use of any robot, spider, or other automated device on the Site, will be investigated and subject to appropriate legal action, including, without limitation, civil, criminal, and injunctive redress.

Unauthorized Use of the Site

You agree that monetary damages may not provide a sufficient remedy to The Pet Care for violations of these terms of use and you consent to injunctive or other equitable relief for such violations.

Limitation of Liability

In no event shall The Pet Care and/or its employee, affiliates be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of The Pet Care.in sites/services, with the delay or inability to use The Pet Care.in sites/services or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through The Pet Care.in sites/services, or otherwise arising out of the use of The Pet Care.in sites/services, whether based on contract, tort, negligence, strict liability or otherwise, even if The Pet Care.in or any of employees, affiliates had been advised of the possibility of damages Any product or promotion of a product on the Service are not sponsored, endorsed or administered by, or in any other way associated with, Facebook. Facebook has no control over Content, Contributions or other information and opinion expressed via the Service.


Failure of the Just Dogs.in to insist upon strict performance of any of the terms, conditions and covenants hereof shall not be deemed a relinquishment or waiver of any rights or remedy that the we may have, nor shall it be construed as a waiver of any subsequent breach of the terms, conditions or covenants hereof, which terms, conditions and covenants shall continue to be in full force and effect.

No waiver by either party of any breach of any provision hereof shall be deemed a waiver of any subsequent or prior breach of the same or any other provision.


This Agreement shall be governed by and construed in accordance with the substantive laws of India, without any reference to conflict-of-laws principles. Any dispute, controversy or difference which may arise between the parties out of, in relation to or in connection with this Agreement is hereby irrevocably submitted to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat, India to the exclusion of any other courts without giving effect to its conflict of law’s provisions or your actual state or country of residence.

Your rights of whatever nature cannot be assigned nor transferred to anybody, and any such attempt may result in termination of this Agreement, without liability to us. However, we may assign this Agreement to any person at any time without notice.

In the event that any provision of these Terms and Conditions is found invalid or unenforceable pursuant to any judicial decree or decision, such provision shall be deemed to apply only to the maximum extent permitted by law, and the remainder of these Terms and Conditions shall remain valid and enforceable according to its terms.

Replacement & Refund Policy

Please Call on Customer Care Number +91-8639454086, within 7 days, from the date of delivery in case item delivered is found defective. The defective product or part of the product will be recalled and a replacement will be shipped immediately.

Refund Policy

In case of Following situation arises on exceptional basis, the exchange, the return or refund of maoney may be executed on case to case basis decided finally by Just Dogs Management :

  • Item was defective
  • Item was damaged in transit
  • Products was / were missing
  • Wrong item was received
  • We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, The Pet Care shall not be entitled to any return/refund.

The following RULES apply to this Policy

Certain consumable items will not be returned or refunded, the list of such items include in case the seal is found to be broken. The list of such items includes food, grooming products, supplements, dog apparel, beds, car seat covers etc

In case of damaged or any missing product the customer needs to raise the request within 24hours from the time of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to The Pet Care within 3 days from the time of delivery.

All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.

In the event the Seller accepts the return request raised by the customer, customer will have to return the product and then the refund shall be credited to the customer’s account.

Refund will only be processed after a quality check of the product by experts at The Pet Care.

The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.

Please note that the product should be unused and should be sent back along with original box and invoice to:

Customer Care Address

GA-199, Sailashree Vihar, Bhubaneswar, Odisha

Shipment & Delivery Policy for Products

Shipment & Delivery of our Products is Currently available only in India and to the domestic (India) buyers. Orders are shipped through registered domestic courier companies and /or speed post only. Some Ordered Items may be needed to Procured from the Vendors , So our Turn Around Time for despatch is 10 working days or as per the delivery date agreed at the time of order confirmation. We take services of Courier Company / Post Office for Delivering of the shipment and thus, they play important role in Delivery Date subjecting on their Norms.. The Pet Care endeavour would be to make the delivery time as quick as possible, but Just Dogs is not liable for any delay caused in delivery date by the courier company / postal authorities. Just Dogs Guarantees Only the Hand Over the consignment to the courier company or postal authorities within 10 working days from the date of the order and payment OR as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). The Pet care is not responsible for any damage to the order while in transit to the buyer.

Please note Our Charges: Shipment Charge of Rs.89 is applicable on every order.

Customer requires to pay at time of delivery receipt the applicable Octrai Charges as per state governments rules to the courier delivery person.

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